Instant updates on tasks, status and collection.
EZSR aasigns tasks automatically to agents based on the priority and work load of the agent.
SMS acknowledgements to customers/parties on their requests and status of their requests.
Field Agent Device
The system works from any basic java phones to high end smart phones.
The Field Agent Device communicates with the system via both SMS and 2G/3G data.
This sysytem ensures quick Turn-Around-Time for customer requests since the task assignment is automatic and happens on the go.
An elaborate set of reports for monitoring task status and life cycle of a task.
Also the collection report gives a complete insight into the amount collected against the customer/party call.
EZSR The Field Service Management
EZSR Application offers ideas for automated message rules based on fields and behavior that will result in more targeted, successful campaigns.
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